POSITION SUMMARY:
Member Service Staff are responsible for providing a high level of customer service to YMCA members, program participants, and guests. Under the direct supervision of the Member Director, Member Service Staff provide members and prospective members with information and assistance as it relates to membership, program and other YMCA services.

ESSENTIAL FUNCTIONS:
1. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
2. Interviews and/or tours prospective members; sells memberships.
3. Builds relationships with members; helps members connect with one another and to the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services.
6. Provide information and assistance related to membership rates, programs, services, financial assistance and other YMCA amenities
7. Prepare member records and issues Membership ID cards and handle registration/enrollment transactions
8. Attends required staff trainings/meetings.
9. Answer phones and performs other assignments as needed in appropriate and efficient manner which includes the ability to multitask effectively.
10. Follow up with prospective members and new members per Association standards.
11. Provide informative tours to prospective members in accordance with Association tour requirements.
12. Perform other duties as assigned.

YMCA COMPETENCIES (Leader):
Mission Advancement: Demonstrates in word and action the Y’s core values of caring, honesty, respect and responsibility and a commitment to the Y’s mission, in all matters at all times.
Makes member and community needs paramount and does everything in his/her power to engage and partner with members and community to exceed expectations.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
1. Minimum high school diploma or equivalent work/education experience.
2. Have ability to work with a diverse group of individuals.
3. Ideal candidate will possess excellent conflict resolution and communication skills.
4. Certification Requirements within 60 Days of Hire Include: CPR, First Aid, and Bloodborne Pathogens.
5. Good organizational, verbal, written, communication & presentation skills.
6. Excellent personal computer skills and experience with standard business & finance software.
7. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
8. Consideration for employment is subject to a background check.

PHYSICAL DEMANDS
1. Must have excellent communication skills
2. Must be able to lift 50 lbs.
3. Must be able to sit or stand for long periods of time.
4. Must be able to access all areas of building including pool areas, closets, stairwells, locker rooms, wellness center, etc. ... See MoreSee Less

7 days ago